At Muncheese, customer satisfaction is our priority. We prepare every order with care using fresh ingredients. Due to the perishable nature of food products, our refund policy is as follows:
1. Order Cancellation
- Orders may be cancelled only before food preparation has started.
- Once preparation has begun, the order cannot be cancelled or refunded.
2. Incorrect or Missing Items
If you receive:
- the wrong item,
- missing items, or
- an incomplete order,
please contact us within 30 minutes of receiving your order. We will review the issue and, where appropriate, provide a replacement, store credit, or refund.
3. Damaged or Poor-Quality Food
If your food arrives damaged or does not meet our quality standards, please contact us within 30 minutes of delivery.
To help us investigate, please provide:
- Your order number
- Clear photos of the food
- A brief description of the issue
After review, we may offer:
- A replacement meal
- Store credit
- A full or partial refund
4. Delivery Delays
While we aim to deliver orders as quickly as possible, delivery times may be affected by:
- Traffic
- Weather conditions
- High order volumes
- Other unforeseen circumstances
Delivery delays alone do not automatically qualify for a refund.
5. Change of Mind
Because our food is freshly prepared, we cannot accept returns or provide refunds for:
- Change of mind
- Personal taste preferences
- Incorrect orders placed by the customer
Please review your order carefully before completing payment.
6. Refund Processing
If a refund is approved:
- It will be issued to the original payment method.
- Processing usually takes 5–10 business days, depending on your bank or payment provider.
7. Contact Us
If you have any questions regarding this Refund Policy or need assistance with your order, please contact us through:
- Phone: +358 41 3299679
- Email: info@muncheese.fi
Our customer support team will be happy to assist you.